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User Agreement*

By using this Website and the Services Gocommex, available through the Platform Gocommex, creating an Account on the Platform Gocommex, you agree unconditionally to accept and you unconditionally agree to accept and comply with the publicly available electronic User Agreement set out below (hereinafter – the “User Agreement”).

You must carefully read the User Agreement in its entirety before using this Website or any of the Services Gocommex.

In this User Agreement «Gocommex» relates to Gocommex Group.

The text of this User Agreement is hosted on www.gocommex.com and contains all the main terms and conditions of the public offer Gocommex, including the terms of use of the Services and the Platform. The essential and integral parts of this User Agreement are:

Anti-money laundering and counter-terrorism financing policy and the Know Your Customer policy (hereinafter – “AML/CFT Policy”), Privacy Policy, Delisting Policy (if published on the Platform separately from this User Agreement), and Fees.

IMPORTANT: When you create an Account or deposit funds, access or use the Platform or any of the Services (each as defined below), you confirm that you have read, understood, and fully agree to this User Agreement, which we may update and amend from time to time. If you do not agree to be bound by this User Agreement or any subsequent amendments, changes, or updates, you will have no right to access or use any Services. If you access or use any Services, you will be bound by this User Agreement as updated and amended from time to time. If you do not wish to be bound by this User Agreement, you must cease using all Services.

PLEASE READ THIS USER AGREEMENT BEFORE USING THE SERVICES. BY VISITING, BROWSING, OR USING THE WEBSITE, SERVICES, AND PRODUCTS OFFERED Gocommex, BY CONTACTING US, YOU EXPRESS YOUR CONSENT TO THIS USER AGREEMENT. BY CHECKING THE CONFIRMATION BOX WHEN CREATING AN ACCOUNT ON THE PLATFORM, YOU PROVIDE YOUR EXPLICIT, UNAMBIGUOUS CONSENT TO THE TERMS OF THIS USER AGREEMENT.

Some or all features of the Website and Platform may be unavailable depending on your country of citizenship and/or residence.

Gocommex and the User have entered into this User Agreement on the following terms and conditions:

  1. Definitions
    1. In addition to other terms defined elsewhere in this User Agreement, the following terms have the meanings set forth below:
      • “Account” means a user account registered on the Platform (including via the mobile application).
      • “Business Day” means any calendar day other than Saturday, Sunday, or any other day on which credit-financial institutions in Cyprus are closed.
      • “Confidential Information” means information that the User receives or learns through the use of the Services or through access to and use of the Platform, whether or not designated as confidential, not publicly known, or openly published on the Website.
      • “Data” means all data and other information generated on or available through the Platform and/or otherwise provided to the User Gocommex under this Agreement, including, without limitation, information regarding Orders, prices, trading volume, trades, liquidity, etc.
      • “Digital Assets” means digital currencies and/or tokens that generally have no central issuer, are distributed directly between holders of such currencies and tokens, and are intended for use as a medium of exchange, employing robust cryptographic methods to secure Transactions, control issuance of new units, and verify transfer of assets (e.g., BTC, ETH, LTC, etc.).
      • “Delisting” means the termination of a specific coin/token listing agreement and the subsequent removal of that Digital Asset from the Platform, cessation of deposit, withdrawal, and trading support for that coin/token, and the inability to hold such coin/token in User Account balances. Gocommex.
      • “Deposit” means an operation related to transferring funds into the User’s Account balance.
      • “Fees” means Gocommex any rewards, charges, and/or commissions payable by Gocommex Users..
      • “Fiat Money” means government-issued currency supported by a government and recognized as legal tender at the legislative level in its country of issuance.
      • “Funds” means Fiat Money and/or Digital Assets held in the Account balance and used to execute Transactions.
      • “Government Body” means any national, regional, provincial, district, municipal, or local governing body, foreign or domestic administrative body, authority of any subdivision thereof, or any entity, body, institution, ministry, or other similar authority exercising executive, legislative, judicial, regulatory, or administrative powers, including any body or organization established to perform any of the foregoing functions.
      • “Legislation” or “Law” means all applicable laws, regulations, decrees, and rules, and interpretations and policy statements of any governmental authority, administration, institution, or body having jurisdiction over the Gocommex, User or their activities.
      • “Order” means a User’s instruction on the Platform to purchase (acquire), sell (dispose of), or exchange Digital Assets under specified conditions.
      • “Person” means a natural or legal person (e.g., company, corporation, limited liability company, joint-stock company, etc.).
      • “Personal Data” means any information identifying an individual, such as name, address, or e-mail.
      • “Platform” means the Platform Gocommex, intended for the exchange/trading of Digital Assets, accessible to the User via the Website and/or mobile application and/or by other means specifically created Gocommex for these purposes (as applicable).
      • “Representatives” means officers, directors, members, managers, employees, agents, and/or any persons authorized to act on behalf of a Person in relevant matters under applicable Legislation, corporate documents, power of attorney, or similar instrument.
      • “Services” means all services and offerings provided Gocommex.
      • “Third-party organization” means an external supplier of software, information and/or technology whose products, information, or services Gocommex facilitate the provision of the Services to the User.
      • “Transaction” means a transaction with Funds executed (and/or settled, completed, closed, etc.) via the Platform.
      • “User” means any Person who uses the Website, Services and/or Platform, holds an Account, and has entered into this User Agreement with the Data Controller. Gocommex.
      • “Voucher” means an alphanumeric code that can be used to transfer Digital Assets between Accounts.
      • “Withdrawal” means an operation involving the transfer of funds from the User’s Account balance.
      • «Gocommex “Group” means all entities operating the Platform, namely the companies Gocommex Technologies Limited (Cyprus), non-corporate organizations and groups that provide services Gocommex and are responsible for such services. Under these terms, the entities that operate Gocommex, may change as business is adjusted Gocommex (including meeting new regulatory requirements), and in such case the replacing/new parties will perform their obligations under these terms to the User and provide services to the User, and such change does not affect the rights and interests of the User under these terms. In such cases, if the User continues to use the Services Gocommex, it is deemed that the User has agreed to abide by the terms of the User Agreement with the new parties who represent Gocommex and operate the Platform. In the event of a dispute, the User must identify the party with whom they interacted when using the Services, as well as the parties to the dispute, depending on the specific services and actions affecting the User’s rights or interests.
    2. The headings (clauses/sections) of this User Agreement are for convenience only and do not affect the meaning or interpretation of the User Agreement.
    3. If not inconsistent with the context, words in the singular include the plural, and words in the plural include the singular.
    4. If not inconsistent with the context, references to one gender include the other gender.
    5. If the words “include,” “including,” or “in particular” are used in this User Agreement, they are deemed to be followed by the words “without limitation.”
    6. If not inconsistent with the context, the words “other” and “otherwise” are illustrative and do not limit the meaning of the preceding words.
  2. Subject of this User Agreement
    1. The subject of this User Agreement is the provision of Services that allow Users to hold and exchange Digital Assets.
    2. Gocommex, under this User Agreement, in particular, provides Users with the following Services:
      • access to the Platform for holding and exchanging Digital Assets;
      • access to the Website, as well as to the Account;
      • access to information necessary for using the Platform and executing Transactions;
      • access to the services of a payment service operator and/or payment service provider necessary for executing Transactions, Deposits, and Withdrawals.
    3. Based on this User Agreement Gocommex may also provide other Services that are defined in this User Agreement and/or will be available on the Website or on the Platform.
    4. Gocommex also reserves the right to select markets and jurisdictions in which to operate and provide Services, and may restrict or refuse to provide Services in certain countries at its discretion.
    5. The User understands and agrees that Gocommex is not a party to Transactions (unless otherwise provided in this User Agreement relating to specific Services) and does not provide financial services using Fiat Money. All operations on the Platform are conducted directly between Users. Financial services involving Fiat Money are provided by third-party financial institutions. Notwithstanding the foregoing, in order to ensure security, prevent money laundering of proceeds from crime, and counter-terrorism financing, as well as to carry out the relevant checks, Gocommex may administer payment information necessary to execute Deposits, Withdrawals, or other Transactions.
  3. Requirements and access to the Services
    1. The User may act only on their own behalf or (in the case of using a corporate Account) on behalf of the legal entity/other organization they represent, and may not use the Services as an agent, intermediary, or broker for any other individual, legal entity, or organization.
    2. Services are provided only to Persons aged 18 and older. By using the Services, the User confirms that they are at least 18 years old.
    3. Prior to accessing and using the Services offered Gocommex, The User must ensure that the use of the Services, Platform, Website and mobile application Gocommex is permitted in the country of their citizenship/residence or in the country from which the User accesses the Services, Platform, Website, or mobile application, and to verify whether there are any applicable legal restrictions and/or prohibitions on accessing and using the Services, Platform, Website, or mobile application. The User is responsible for complying with all applicable laws and regulations, as well as the restrictions and prohibitions of their country of citizenship/residence and/or the country from which they access the Services, Platform, Website, and mobile application. Gocommex, lies solely with the User. Gocommex shall not be liable for any Person accessing and using the Services, Platform, Website, and mobile application who is a citizen/resident of or accessing the Services, Platform, Website, and mobile application from a country where the use of the Services, Platform, Website, and mobile application Gocommex are prohibited by law or where any other restrictions or prohibitions apply to their use and access.
    4. By creating an Account, the User represents and warrants that:
      • they have reached the age of legal capacity to enter into and assume obligations under this User Agreement in accordance with applicable law;
      • they are a natural or legal person or other organization with full legal capacity and sufficient authority to enter into this User Agreement;
      • they have not previously been prohibited or temporarily restricted from using our Services or the Platform;
      • they currently do not have another Account registered on the Platform/Website (no multi-accounts);
      • if the User enters into this User Agreement on behalf of a legal entity of which they are an authorized representative, the User represents and warrants that they have all necessary rights and authority to enter into this User Agreement and assume its obligations on behalf of such legal entity.
    5. We draw the User’s attention to the fact that the use of the Services, Website, and Platform is governed by international compliance requirements and economic sanctions requirements. When sending, receiving, purchasing, selling, exchanging, or holding Digital Assets on the Platform, the User agrees to comply with these requirements. The User has no right to execute any Transactions on the Platform or use any of the Services if:
      • the User is subject to control or is a citizen or resident of countries listed on the FATF blacklist, and/or countries subject to the United Nations Security Council sanctions list, the European Union financial sanctions regime or Her Majesty’s Treasury sanctions, the United States embargo (“Sanctioned State”), or if the User is a person subject to the EU or Her Majesty’s Treasury financial sanctions regime, or the U.S. Department of the Treasury’s Specially Designated Nationals List or the U.S. Department of Commerce’s Denied Persons List (“Sanctioned Person”); or
      • he is a citizen and/or resident of the United States of America or a legal entity whose share capital is owned by a citizen and/or resident of the USA; or
      • he is a Person who does not meet any of the User’s compliance standards, requirements Gocommex in relation to Users and which otherwise belongs to a high-risk group, including but not limited to the factors listed above.
    6. Depending on the User’s citizenship/place of residence, there may be other factors restricting the User’s use of all or some of the Services. Gocommex reserves the right to restrict the use of the Services (in whole or in part) for citizens/residents of certain countries/jurisdictions.
    7. Responsibility for complying with the rules, laws and other regulations of the country of residence (and/or country of citizenship and/or other applicable laws and regulations) lies solely with the User. The User must comply with all applicable Laws and rules related to the use of the Services.
    8. User Information (provided by the User) must not contain misleading, untruthful, or falsified data. Providing misleading/untruthful/falsified information or submitting forged documents (including forged identity documents) is prohibited. In the event that Gocommex doubts the accuracy, currency, or completeness of the data, Gocommex may refuse the User access to the Services (in whole or in part) and/or suspend the User’s Account. In the event of providing untruthful or falsified information or submitting forged documents Gocommex reserves the right to permanently close the User’s Account.
    9. The User may not sell, lease, share, or otherwise transfer their Account or any data required to access their Account to any third party. The User is responsible for securing and controlling all of their logins, passwords, two-factor authentication codes, or any other codes or data used to access the Services. Gocommex shall not be liable for any losses incurred by the User due to unauthorized access to the User’s Account or third-party access to the User’s password/Account. The User must immediately notify Gocommex In the event of loss of password and/or any Account data, or unauthorized third-party access to the Account.
    10. Gocommex may require the User to verify their identity to access the Services. Verification may include verifying the User’s mobile phone number, identity documents, or residential address. Gocommex reserves the right to request additional real-time/online video verification.
    11. All Accounts are initially created as personal. After completing identity/compliance verification, the User may request to upgrade the Account to corporate. If the User uses the Services on behalf of a legal entity (e.g., company, corporation, partnership, nonprofit, or other legal entity), the User must first upgrade the Account to corporate level. Upgrading the Account to corporate level is available upon request after completing an additional KYC/compliance procedure related to the respective legal entity/organization.
  4. The Anti–Money Laundering and Counter–Terrorism Financing Policy and the Know Your Customer policy
    1. Gocommex take all necessary measures and employ best practices to comply with all applicable laws and regulations regarding anti–money laundering of proceeds from crime and/or counter–terrorism financing. Gocommex will make all reasonable efforts to detect and prevent the use of the Website by persons involved in any criminal activity in any jurisdiction.
    2. To avoid and mitigate possible risks of involvement Gocommex in any type of unlawful activity, Gocommex acts in accordance with the AML/CFT Policy and in accordance with internal anti–money laundering, counter–terrorism financing, and Know Your Customer procedures (hereinafter – “AML/CFT Procedures”).
    3. AML/CFT Policy (Procedures) Gocommex, in particular, covers the following matters: – internal control; – compliance officer (internal control department staff for ensuring compliance with rules and procedures); – staff training; – verification procedures; – monitoring, risk level analysis and risk-based approach; – internal audit of the anti–money laundering and counter–terrorism financing program.
      1. If the Gocommex there are reasonable grounds to believe that any suspicious activity is occurring on the Account (any third-party complaints of suspicious activity), or that the User is conducting/planing any suspicious Transactions, Gocommex it may in its sole discretion: refuse access to the Services; request additional information confirming the legitimacy of the Transaction, such as additional KYC verification, proof of source of funds and/or photo or video verification, etc.; block the User’s Account access; terminate the User Agreement without prior notice to the User.
    4. By agreeing to this User Agreement, the User confirms that they lawfully own Fiat Money and/or Digital Assets.
    5. Gocommex will not grant access to the Services to Users who are citizens/residents/legal entities of countries listed on the FATF blacklist and other organizations mentioned in clause 3.4 of this User Agreement, sanctioned persons, etc.
  5. User Account
    1. To create an Account and complete the verification (KYC) process, the User must complete all registration procedures and provide Gocommex all required information (including necessary Personal Data and information needed for verification/KYC), and accept the terms of this User Agreement (including the AML/CFT Policy, Privacy Policy, and Fees).
    2. Gocommex may refuse registration and Account creation at its sole discretion.
    3. Unless otherwise expressly agreed between Gocommex and the User in writing, each User may register only one Account and may not use two or more Accounts (multi-accounts). Joint intentional actions by a User with other related Users, using Accounts with internal understanding of activities, strategies, and intentions in placing and executing Orders, are considered multi-account management and will result in the termination (closure) of those Accounts without the permission (consent) of their owners. In the event the User creates multi-accounts in breach of this clause, Gocommex may terminate (close) the second created and all subsequent multi-accounts of the User. As a penalty for such breach, Gocommex may recover the full amount of Funds from the balances of the second and subsequent multi-account(s) of the User.
    4. By registering an Account, the User agrees to provide the requested information for identity verification. This information is used to detect cases of money laundering of proceeds from crime, terrorism financing, fraud, and other financial crimes via the Website. We will collect, use, and transmit this information in accordance with our Privacy Policy. In addition to providing this information and to comply with global industry data retention standards, the User consents and authorizes us to retain such information for the duration of the Account and for 5 (five) years after the User’s Account is closed. The User also consents and authorizes us to make inquiries, directly or through third parties, necessary to verify the User’s identity or to protect the User and/or us from financial and other crimes, such as fraud.
    5. By providing the information required under this section of this User Agreement, the User confirms that it is accurate and reliable. After registration, the User must ensure such information is correct, complete, and promptly updated in the event of any changes. If there are any reasonable doubts that the information provided by the User is incorrect, untruthful, outdated, or incomplete, Gocommex may send a notice to the User requesting correction or removal of the relevant information directly and, depending on the circumstances, fully or partially suspend the User’s access to the Services.
    6. The User is fully responsible for any losses or expenses incurred through the use of the Services. Gocommex, if they cannot be reached at the provided e-mail and/or address. Gocommex. By entering into this User Agreement, the User confirms and agrees to update all provided information in the event of any changes.
    7. By registering an Account and agreeing to the terms of this User Agreement, the User grants the right Gocommex to send, directly or through third parties, inquiries that Gocommex they deem necessary to verify identity or protect the User and/or Gocommex from fraud or other crimes, and to take measures that Gocommex they consider necessary as a result of such inquiries.
    8. An Account may only be used by the Person in whose name it is registered. Gocommex reserves the right to temporarily restrict usage, freeze, or close the Account if it suspects the Account is being used by a Person other than the one in whose name it was registered, unless otherwise agreed by the Parties in writing. The User must immediately notify Gocommex in the event of unauthorized use of their login, password, or any other attempts of unauthorized access to the Account, if the User has suspicions or information about such unauthorized use.
    9. The User must set their login and password themselves during registration. The User may also change the password at any time after completing the registration process.
    10. The User agrees that information about their Account is confidential, and the User will not disclose such information to third parties. The User also agrees to bear sole responsibility for taking necessary security measures to protect the Account and Account information, including for the consequences of failing to do so.
    11. The User must ensure security measures and the confidentiality of the password and other credentials to prevent their disclosure to third parties; the User independently determines the best methods and procedures for storing such information and data, and also takes measures to prevent their unauthorized or improper disclosure and use.
    12. The User agrees:
      • immediately notify Gocommex, if they become aware of any unauthorized access to Account information by any Person, or any other security breach;
      • strictly follow the mechanisms and procedures in effect on the Website concerning security rules, identity verification, Deposits, Withdrawals, and Transactions,
      • perform all necessary actions to log out of the Website at the end of each visit.
    13. Gocommex shall not be liable for any losses or damages incurred as a result of any unauthorized use of the Account by the User or any third party (whether or not such use was authorized by the User) using their credentials (including those obtained through a phishing attack on the User).
    14. Gocommex have implemented a sophisticated internal security, control, and monitoring system in which all staff actions are logged and recorded. Additionally, the system prevents our personnel from accessing the User’s credentials. The User agrees that unauthorized access to their Account (but not the Platform wallet) is deemed the result of a phishing attack on the User or the User’s negligence.
  6. Account Actions
    1. All Funds legally deposited into the Account in accordance with applicable Law and this User Agreement belong to the User.
    2. All operations on the Account are conducted in accordance with the Orders placed by the User in the appropriate form on the Platform through the User’s Account.
    3. The User agrees that EXCHANGE Gocommex LIMITED (company number: 1035, registered office: 810 Century Tower Avenida Ricardo J Alfaro City) is responsible for the fiat currency operations undertaken. The User is prohibited from engaging in securities-related operations, including security tokens, instruments, or contracts under securities laws, if their country of citizenship/residence and/or the country from which they access the Services, Platform, Website, or mobile application Gocommex is: USA, Canada, China, UK, EU, Japan.
    4. To make a Deposit to the Account, the User must transfer funds in accordance with the details specified Gocommex in the User’s Account. We may request documentation to verify the source of Funds. In such case, we will not credit the Funds or accept subsequent User Orders relating to those Funds until documentation meeting our requirements is provided. Gocommex.
    5. The number of confirmations required for a full credit of Digital Assets to the Account may vary depending on the type of Digital Assets (the required number of confirmations is determined solely by Gocommex). During the process of depositing Digital Assets to the Account balance Gocommex may provisionally display them on the Account balance (prior to receiving the required number of confirmations), but the Digital Assets will be unavailable for further Transactions (including Withdrawals) until the required number of confirmations is received.
    6. Gocommex reserves the right to establish and modify minimum/maximum limits for Deposits and Withdrawals at its discretion. Gocommex shall not be liable for not providing advance notice of such changes. In such case: - if an amount less than the minimum Deposit amount is credited to the Account balance, the Funds will not be credited to the User’s Account on the Platform until the User deposits an amount equal to or greater than the minimum Deposit amount; - Deposits that do not meet the minimum amount will accumulate and be credited to the User’s Account on the Platform once their total equals or exceeds the minimum Deposit amount; - if an amount exceeding the maximum Deposit limit is credited to the Account, the transaction may be reviewed and considered Gocommex – As a result, the Funds will be credited to the balance or returned, unless otherwise provided by the anti–money laundering and counter–terrorism financing rules.
    7. To withdraw Funds from the Account, the User must follow the appropriate procedure using the relevant Account features. Gocommex reserves the right to implement additional confirmation procedures related to Withdrawals.
    8. Gocommex may request additional verification measures under the Transaction Protocol if the User has completed KYC verification in accordance with the AML/CFT risk policy. An additional Verification measure is the placement of an Insurance deposit/transaction in the specified amount of the Withdrawal request, namely from 10% (ten percent) to 200% (two hundred percent) of the total amount of Outgoing payments with Processing status. The Insurance deposit is set individually and takes into account executed transactions, actions taken, and the nature of suspicious operations on the User’s account(s). After activation of the Transaction Protocol, the deposited Insurance deposit/transaction is credited to the User’s internal account balance for further use/storage with any available operations.
    9. The Platform may impose certain restrictions on withdrawals and/or transactions — prohibiting the initiation of withdrawals and/or transactions for a specified period following changes to profile or user data associated with the Account, including password changes or resets, as well as changes to authentication methods. Additionally, the Platform or a financial institution (e-money issuer, payment service provider, bank, etc.) may impose withdrawal restrictions for a certain period when the Account balance is funded using specific methods (including those deemed by Gocommex to pose security or AML/CFT risks). Confirmed withdrawals are irreversible and cannot be canceled.
    10. Gocommex Is not entitled to initiate a withdrawal/transaction from the User’s Account without the User’s proper instruction, except as provided in this User Agreement.
    11. Gocommex Reserves the right to cancel the relevant Digital Assets on the User’s Account balance if they have been removed from the Platform due to delisting, and the User has not initiated their withdrawal to an external wallet address within the period specified by Gocommex.
    12. Funds may be transferred for the purpose of making a Deposit, conducting Transactions, or making Withdrawals using the services of third parties (financial institutions, etc.). If the User makes a Deposit or Withdrawal through third-party services, the initiated operation is carried out using the tools/assets/funds under the public offer (terms) of the third party, which have been accepted by the User, provided that such terms do not conflict with this User Agreement.
    13. By initiating operations through the Platform using third-party services, the User grants the right and instructs the third party to transmit information, including Personal Data, necessary to execute the initiated operations using the tools/assets/funds offered (terms) by third parties accepted by the User. The User bears responsibility for operations executed using third-party services.
    14. Gocommex The Platform is not responsible for the actions of such third party. The User is fully responsible for paying all fees and charges associated with such fund transfers, and assumes the risks related to providing incorrect payment details.
    15. Transaction Cancellation and Refund
      • Once a Fiat-to-Digital Asset exchange Order has been executed, it cannot be canceled or revoked.
      • All Orders are final and cannot be refunded after Digital Assets have been credited to the User’s Account balance. Once funds have been credited to the User’s Account balance, they cannot be returned under any circumstances.
      • If the User makes a Deposit in Fiat currency and then exchanges Fiat for Digital Assets, the Fiat Deposit transaction cannot be canceled or refunded under any circumstances. In this case, the services are considered duly provided to the User.
      • The obligations of Gocommex to the User shall be fully discharged once the Digital Assets have been credited to the User’s Account balance, and the User shall have no claims or rights against Gocommex following such Transaction.
  7. Crypto Deposit
    1. A Crypto Deposit is a tool that allows Users to earn income by lending Digital Assets to Gocommex under one of the available plans. Plans vary by interest rate, duration, and minimum/maximum loan amount.
    2. Upon expiration of the loan term under the selected plan, the User’s funds along with accrued earnings are transferred to the User’s Account balance.
    3. Earnings are accrued in the same Digital Asset in which the plan was opened.
    4. Gocommex The Platform never recommends, endorses, supports, or sponsors any specific Digital Assets, cryptocurrencies, trading pairs, transactions, or investment instruments that appear on or are executed through the Platform. The User acknowledges the significant risks associated with digital currency markets, transactions, and investments (asset/investment management services).
    5. The “Crypto Deposit” section on the Platform may also contain information about third-party offers (offers from legal entities/teams managing Digital Assets and/or those who created Digital Assets or provide asset/investment management services).
    6. Gocommex Gocommex is not authorized to and does not provide any financial, tax, employment, legal, or investment advice or consultations. Any information on prices, quotes, forecasts, yield estimates, or past performance is for informational purposes only, does not guarantee future results or performance, and does not constitute an offer to buy or sell, or a solicitation to buy or sell any Digital Asset, cryptocurrency, trading pair, or other asset, or to engage in any transactions with Digital Assets, cryptocurrency, or the use of investment management services. The User agrees that the Platform will not serve as the primary basis for any decision to enter into any transaction or to use third-party services, including those presented in the “Crypto Deposit” section, and Gocommex is not and will not be considered the User’s financial advisor or fiduciary. Any use of Data or other Platform content is at the User’s own risk.
  8. Suspicious Activity
    1. If the User discovers any suspicious operations or actions, including, but not limited to, deposits and/or withdrawals from the User’s Account and/or order placement/execution unknown to and/or not initiated by the User, the User must immediately notify Gocommex and follow our instructions. Gocommex reserves the right to freeze funds in the Account until the investigation is complete.
    2. Gocommex Gocommex reserves the right to block, cancel, or reverse an operation (including withdrawals and/or transactions) that has already been executed, at the request of a financial institution involved in the settlement/execution of the transaction and/or following an investigation based on a suspicious activity report. In such cases, the User must cooperate with and assist Gocommex in determining the reasons and grounds for such actions.
  9. Fees
    1. Gocommex Gocommex applies fees for the Services provided via the Website and/or Platform (and/or through the mobile application). The User unconditionally authorizes Gocommex to deduct the applicable fees from their Account.
    2. If the User does not perform at least one transaction, make a deposit, or execute a withdrawal within six (6) calendar months, the User’s Account will be considered inactive (an “Inactive Account”). Gocommex may apply a special fee (an “Inactive Account Fee”) to all Inactive Accounts. Gocommex will endeavor to notify the User in advance of applying the Inactive Account Fee, but such fee may be charged regardless of any notice. If the Account balance is less than the Inactive Account Fee, Gocommex will deduct the remaining balance. If there are no funds in the Inactive Account, Gocommex may deactivate (close) the Inactive Account without the owner’s consent.
  10. Orders and Transactions
    1. The Platform provides the User with the ability to create (initiate) Orders to buy or sell Digital Assets.
    2. By creating (placing) an Order, the User offers other Users a Transaction under the terms specified in the respective Order. Gocommex unilaterally defines the interface for creating (placing) Orders, determines the available Order types, and specifies which parameters are set by the User placing the Order.
    3. The User agrees that an Order may be executed in full or in part.
    4. To create (place) an Order, the User must have sufficient funds in their Account balance to fulfill their obligations under the Order (and any other active Orders placed by the User).
    5. The User understands that an Order should only be placed after careful consideration. The User understands and accepts the consequences of its execution. The User agrees that once an Order is executed, the Transaction is final and cannot be canceled. Transactions will be executed immediately after matching seller and buyer Orders without prior notice and will be deemed completed at the date and time of execution.
    6. The User acknowledges and agrees that if the destination address is not specified and/or is incorrect, and/or if the transfer code (e.g., memo) is incorrect; and/or if the Deposit is made from a network (token standard) not supported by Gocommex; and/or if the withdrawal is made to a network (token standard) not supported by the recipient; and/or if the User selects the wrong network (token standard); and/or if the wallet address is incorrect (destination tag); and/or if other transaction details are incorrect, the User may lose funds or experience delays in Order execution. In such cases, the User bears full responsibility for any mistakes or inaccuracies and the risk of fund loss. Gocommex will not compensate for such losses under any circumstances.
    7. Gocommex Gocommex may set minimum and maximum Order amounts and/or other restrictions (limits) for trading Orders (operations). Restrictions (limits) may vary by trading pair and/or other parameters.
    8. The User may use a Voucher (if applicable on the Platform) to transfer Digital Assets to/from their Account. Vouchers must be used before their expiration date set by Gocommex. Gocommex is not responsible for and assumes no liability for any loss or damage resulting from the User’s use of a Voucher acquired from third parties or by any other means. The User bears full responsibility to ensure any acquired Voucher is authentic, valid, and redeemable.
    9. All operations on the User’s Account, including those related to deposits, withdrawals, and Order placement/execution, are displayed in the User’s Account.
    10. A pending Order not canceled by the User who placed it remains valid until executed. However, Gocommex reserves the right to set time limits for pending Orders.
  11. User Personal Data
    1. The rules for collecting, storing, and protecting Personal Data obtained by Gocommex from Users are governed by the Privacy Policy. Please refer to that document.
  12. Preventing Unauthorized Use of the Website and Platform
    1. By accessing or using the Platform and/or Services, the User agrees to comply with all applicable laws, regulations, intellectual property rights, and third-party rights, and not to commit any violations. The User further agrees to:
      • provide only truthful, accurate, and non-misleading information (and documentation);
      • not use the Services or Platform for fraud or any other illegal activities, including the use of credit or debit cards obtained unlawfully;
      • not use the Services or Platform to facilitate, support, or engage in any illegal gambling, fraud, money laundering, terrorist activities, or other unlawful conduct;
      • not use the Services or Platform to finance any operations or activities that are subject to administrative, criminal, or civil liability under applicable law;
      • not use the Services or Platform in any way that may interfere with other Users’ use of the Services or Platform, or harm, disable, overload, or impair the functionality of the Services (Platform);
      • not use any robots, web crawlers, scrapers, or other automated tools or interfaces that were not provided by Gocommex to access the Services or extract data;
      • not use or attempt to use another User’s Account;
      • not circumvent any procedures set forth in this User Agreement or exceed the User’s access rights; not attempt to access any area of the Services, Website, or Platform to which the User has no access rights;
      • not alter any software used by the Website or Platform or take any action to modify, disable, or interfere with the Website’s functionality or the Platform’s operation;
      • not defame or otherwise infringe on the rights and freedoms of other Users or third parties;
      • not copy or distribute any intellectual property published on the Website or used by the Platform; not copy or otherwise use parts of the Website or Platform code or design;
      • not use Personal Data of third parties without their permission;
      • not develop any third-party applications that interact with the Services without Gocommex’s prior written consent.
    2. If any suspicious transactions are detected on a User’s Account, access may be restricted (suspended) for up to 30 Business days pending investigation.
    3. The User agrees that if this User Agreement is violated, Gocommex may suspend or terminate the User’s Account.
  13. Warning of Risks and Acceptance of Risks by the User
    1. Trading, transactions, and storage of Digital Assets involve significant risks. Prices may fluctuate daily. Such price movements can increase or decrease the value of a specific Digital Asset held by the User at any time. Any currency, whether virtual or not, may experience significant volatility and can become completely worthless. There is an inherent risk of loss from buying, selling, or any market trading.
    2. Trading Digital Assets also carries specific risks not usually associated with Fiat currencies and/or commodities and/or tangible (non-virtual/digital) assets. Unlike most state-backed Fiat currencies, Digital Assets are unique types of assets supported by technology and trust. There is no central bank to issue additional currency or take measures to protect the value of Digital Assets in a crisis.
    3. The Digital Asset market often experiences irrational (or rational) market “bubbles” or loss of confidence in Digital Assets, leading to a drop in demand relative to supply. For example, confidence may decline due to unexpected changes introduced by software developers or other parties, government actions, the creation of more advanced competing Digital Assets, as well as deflationary or inflationary spirals. Confidence may also be reduced by technical issues: if system anonymity is compromised, assets are lost or stolen, or if hackers or authorities interfere with transactions.
    4. Other risks may exist that we have not foreseen or identified in this User Agreement.
    5. The User understands that all operations with Digital Assets are irreversible and that funds obtained from a transaction can only be returned under a separate additional agreement/deal with the relevant party. The User cannot cancel, revoke, or modify any Order with an executed status. The User is responsible for the accuracy of transaction details (network/token standard/wallet address/memo or destination tag) and bears the risk of fund loss. In such cases, Gocommex does not compensate for losses.
    6. The User warrants that they are aware of the basic principles of working with Digital Assets, as well as the characteristics affecting their value, and understands the associated risks, in particular volatility and price fluctuations. The User acknowledges the high likelihood of not obtaining a fair and accurate price when trading Digital Assets.
    7. By accepting the terms of this User Agreement, the User acknowledges and accepts any risks associated with transactions, agrees to comply with this User Agreement, and accepts the risks mentioned and any others.
    8. The User declares that they are aware, understand, and agree that Gocommex cannot, directly or indirectly, assume any liability or obligations for the performance of any transaction entered into by the User on the Platform using blockchain and/or third-party services/technologies (regarding functionality, proper performance, reliability, etc.), and neither Gocommex nor any third party shall be liable to the User or any other person for such transactions.
    9. Gocommex is not a broker, agent, or advisor and has no fiduciary relationship or obligations to the User.
  14. Intellectual Property and Limited Use
    1. Gocommex Gocommex is the sole owner of all rights, title, and interest in and to the Platform, Website, Data and each component thereof, all trademarks, all user modifications, work products, outputs or other materials created by or on behalf of Gocommex, and all intellectual property rights therein, and all rights not expressly granted herein are reserved by Gocommex.
    2. The User receives no rights to any intellectual property except the limited rights expressly granted by Gocommex. The User shall take all necessary measures to maintain the confidentiality of all documents and materials provided by Gocommex or any third party collaborating with Gocommex in connection with the Platform and its components.
    3. The User may not:
      • modify, maintain, enhance, or otherwise alter the Platform;
      • disassemble, decompile, reverse engineer, copy, debug, fix, update, transmit, stream or create derivative works based on the Platform, or otherwise take any steps to develop an equivalent or competing platform.
    4. Subject to the User’s compliance with this User Agreement, AML/CFT policies and procedures, and the Privacy Policy, the User is granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform and Website (term may be set, limited, or modified by Gocommex) for the purposes set forth herein and in those policies.
    5. The User acknowledges and agrees that Gocommex will use the User’s Personal Data in accordance with its Privacy Policy, which may be amended from time to time.
  15. Use of Services, Website, Security, Information
    1. The User acknowledges and agrees that Gocommex has the sole and absolute right to control, and may at any time modify, the Website and Platform, including functionality, configuration, appearance, and content.
    2. We do not guarantee that the Website, Services, or Platform will be available at all times without delay, interruption, errors, or data loss. We also do not guarantee availability via any mobile application.
    3. We will use reasonable efforts to provide Users access to the Website, Services, and Platform in accordance with this User Agreement. However, we may suspend access for maintenance and will use reasonable efforts to notify Users. The User acknowledges that notice may not always be possible in an emergency and accepts the risks of service unavailability when executing urgent Transactions.
    4. Internet use may be subject to viruses or connectivity failures. Gocommex is not liable for any damage or interruption caused by computer viruses, spyware, trojans, worms, or other malware, or for phishing, spoofing, or other malicious attacks. We recommend Users employ reliable antivirus software and exercise caution with purported Gocommex SMS or email messages, as these too are vulnerable to phishing and spoofing. Users should access their Accounts only via the official Website and verify the Platform’s URL each time.
    5. Although we strive to provide accurate and timely information on the Website, content may not always be entirely accurate, complete, or current and may contain technical errors or typos.
    6. To ensure continued provision of the most comprehensive and accurate information, content may be changed or updated without notice, including policies, products, and Services, as permitted by law. The User should verify all information before relying on it and consult the latest User Agreement before each use of the Services/Platform. The User bears sole responsibility for decisions based on Website information.
    7. If the User uploads any content to the Website, including text, images, or other materials, the User represents and warrants that such content does not contain false, misleading, or unlawfully obtained information; third-party copyrighted materials; obscene, offensive, or illegal content; or anything prohibited by applicable law.
    8. Without limiting the foregoing, Gocommex may remove any non-compliant content at its discretion and take any further actions it deems necessary. Gocommex is not obligated to review such content and is not liable for it.
    9. The User acknowledges and agrees that Gocommex cannot and does not verify or guarantee the authenticity, identity, or reliability of any content posted or attributed to any User. Reliance on other Users’ content is at the User’s own risk.
  16. Restriction, Suspension, or Termination
    1. The User may terminate this User Agreement with Gocommex and close/delete their Account at any time after completing all pending Transactions in which the User is involved, paying any applicable Fees, and fulfilling any other obligations arising directly or indirectly from the use of the Services (Platform).
    2. In the event of an AML review, investigation, or other related procedures under anti–money laundering and counter-terrorism financing policies, the User’s Account may be subject to tax examination. “Gocommex Group” is managed by Gocommex Technologies Limited (Panama) and operates under Panama’s tax laws. For individuals: income up to USD 11,000 – 0 %; USD 11,000 to 50,000 – 15 %; above USD 50,000 – 25 %. For legal entities, the corporate income tax rate is 25 %. If taxable profits exceed USD 1,500,000, the company pays the higher of profit tax or 4.67 % of gross taxable income. Compliance must be met within 48 hours of the User receiving notice.
    3. Notwithstanding any other provision of this User Agreement, the User acknowledges that Gocommex may restrict the User’s access, impose specific limitations, and/or temporarily suspend the Account and/or the User’s access to the Website, Platform, or Services (including placing Orders and executing Transactions), in whole or in part, or deny entry into any Transaction, or freeze Account funds if, in Gocommex’s discretion, any of the following occurs or is reasonably suspected, or if, in Gocommex’s opinion, any of the following may occur:
      • a full or partial failure of the Website and/or Platform, including failure of underlying processes or communication channels, preventing access;
      • a security breach of the Website and/or Platform;
      • suspected or actual violation of this User Agreement, the AML/CFT Policy, the Privacy Policy, or applicable laws and regulations;
      • to comply with any law (including prohibitions or restrictions on any Digital Asset);
      • detection of unusual and/or suspicious activity or unauthorized access to the Account;
      • in connection with governmental procedural actions, criminal investigation, or any judicial or administrative proceeding, or by court or regulatory order;
      • due to market conditions or conditions affecting a specific Digital Asset or trading pair that Gocommex deems necessary as a protective measure.
    4. Any actions taken by Gocommex under this section shall last for the period determined at Gocommex’s discretion. The User agrees that any evasion or attempt to circumvent access restrictions, other limitations, or temporary suspension under this section constitutes a material breach of this User Agreement. Any action under this section is a right, not an obligation, of Gocommex. Furthermore, the User acknowledges and agrees that in any of the circumstances listed in this section, Gocommex may cancel any Transaction previously initiated or executed by the User using the Platform.
    5. The User agrees that Gocommex may immediately suspend the Account, freeze any funds on the Account balance, suspend access to the Services (Platform), and/or close the Account in the following cases:
      • Gocommex has detected activity on the Account related to money laundering or terrorism financing; violation by the User of applicable anti–money laundering and counter–terrorism financing laws and regulations;
      • The Account and its related activities have become subject to a criminal investigation;
      • The Account is used by a person sanctioned by the UN, EU, or US;
      • Actual breach by the User of this User Agreement, the Privacy Policy, or any applicable laws or regulations;
      • Gocommex Required to do so by court order or directive of an authorized government agency.
    6. In the event of termination of this User Agreement due to fraudulent User activity, violation of AML/CFT laws, material breach of this User Agreement (including, but not limited to, the use of Services by a Sanctioned person), or during an investigation of fraudulent Transactions and anti–money laundering measures, Gocommex may annul the User’s Account Data and/or impose (and collect) a penalty equal to the entire remaining Account balance.
  17. Representations and Warranties
    1. On the date of this User Agreement and on each day of using the Services/Website (making Deposits/Withdrawals of any Funds, placing an Order, executing/initiating each Transaction), the User represents and warrants to Gocommex and its affiliates and their representatives that:
      • The User has reviewed all documents (including those posted on the Website) provided in connection with the use of the Services and Platform, and understands and agrees that the use of the Services offered by Gocommex will be governed by such documents as amended. The User must not apply to register on the Platform, create an Account, make a Deposit, place an Order, execute/initiate Transactions, or use other Services available via the Website unless the User understands how the Services or Platform operate and is aware of the risks and nature of such risks.
      • The execution of this User Agreement and all obligations under it have been duly authorized by the User; and each person executing this Agreement (or accepting its terms electronically or otherwise) and entering into each Transaction (or using other Services) on behalf of the User has been duly authorized to do so. All information provided by the User to Gocommex, including information in the User’s Account, is truthful, accurate, and not misleading.
    2. The User warrants that:
      • The User is able to transfer or receive in full any Funds resulting from each Transaction executed by the User;
      • The User’s execution of this User Agreement and each Transaction (and/or use of other Services), as well as the User’s fulfillment of its obligations hereunder and use of the Services (Platform), will not violate applicable Laws;
      • The User has obtained and will comply with all licenses, consents, registrations, permits, exemptions, and memberships necessary to use the Services and Platform hereunder, including making Deposits/Withdrawals and entering/executing Transactions on the Platform;
      • The User has sufficient knowledge and experience to make informed decisions regarding the use of the Services/Platform and will not rely on any communication or statement (written or oral) from Gocommex as investment advice or recommendations for any Transaction. The User will exercise caution and due diligence in deciding whether to engage in a Transaction or otherwise act on the Platform (use the Services);
      • Any person accessing the Platform does so on their own behalf and not on behalf of any third party, unless such person is an authorized representative of the User.
    3. Gocommex represents and warrants that they will perform Services and fulfill obligations with reasonable care and diligence.
  18. Limitation of Liability and Disclaimer of Warranties
    1. To the maximum extent permitted by applicable law, the Services, Platform, Website, mobile application, materials, and any product or other element provided by Gocommex or on its behalf are provided "as is" and "as available," and Gocommex expressly disclaims—and the User waives—all other warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or noninfringement arising out of access to or use of the Services, Platform, Website, or mobile application. Without limiting the foregoing, Gocommex does not warrant that the Services, Platform, Website, mobile application, or materials are accurate, complete, reliable, current, error-free, or free of viruses or other harmful components.
    2. Gocommex does not guarantee that every Order will be executed, accepted, recorded, or remain open. Except for the express statements set forth in this User Agreement, the User hereby acknowledges and agrees that they have not relied on any other statements or representations, written or oral, regarding the use of or access to the Services, Platform, Website, or mobile application. Without limiting the foregoing, the User hereby understands and agrees that Gocommex is not liable for any losses or damages arising out of or related to:
      • any inaccuracies, errors, or omissions in price data for Digital Assets;
      • any errors or delays in the transmission of such Data, interruption of transmission/receipt of any such Data;
      • any damage caused by the actions, inactions, or breaches of this User Agreement by another User. The waiver of implied warranties contained herein may not apply to the extent prohibited by applicable law.
    3. To the maximum extent permitted by applicable law, under no circumstances shall any affiliates, shareholders, owners, members, directors, officers, employees, attorneys, agents, suppliers, or contractors of Gocommex be liable for any incidental, indirect, or similar losses or liabilities (including, but not limited to, loss of data, information, revenue, profits, or other benefits) arising out of or in connection with the Services, Platform, Website, mobile application, their operation or malfunction, or any other product or element provided by Gocommex or on its behalf.
    4. Notwithstanding the foregoing, under no circumstances shall Gocommex, its affiliates, or their shareholders, owners, members, directors, officers, employees, attorneys, agents, suppliers, or contractors be liable for any claims arising out of or in connection with the use of the Services, Platform, Website, mobile application, their operation or malfunction, or any other product provided by Gocommex or on its behalf, in an amount exceeding the fees paid by the User to Gocommex under this User Agreement in the six months immediately preceding the event giving rise to such claim.
    5. Notwithstanding the foregoing, Gocommex makes no representations or warranties regarding the timeliness, accuracy, or completeness of any Data or other information on the Platform or any results obtained by the User from accessing or using the Platform. Gocommex shall have no liability for any claims related to any software, technology, or hardware, the Platform, existing technologies, Data, or any other information, materials, Digital Assets, or the fact that the Platform does or does not meet the User’s requirements or that access to it is continuous, timely, secure, complete, or error-free.
    6. The User acknowledges that the software and hardware they use may not support certain Platform features.
    7. Neither Gocommex nor any third party providing information on the Website or Platform recommends, endorses, supports, or guarantees any Digital Asset, trading pair, or Transaction appearing on the Platform. The User acknowledges the significant risks associated with Digital Asset markets and trading operations. Gocommex does not provide financial, tax, legal, investment, or other advice. Any information on prices, quotes, forecasts, yield estimates, or historical performance is for informational purposes only, does not guarantee future results, and is not an offer or recommendation to buy or sell any Digital Assets or execute any Transactions. The User agrees that the Platform is not and cannot be considered the primary basis for their decision to enter into any Transaction, and Gocommex is not and cannot be considered the User’s financial advisor or fiduciary. By entering into this User Agreement, the User acknowledges that the responsibility for any use of Data or other Platform content rests solely with the User.
    8. The User understands and agrees that, provided we have taken reasonable precautions, properly provided our Services, and fulfilled all our obligations under this User Agreement, Gocommex shall be released from liability for any direct or indirect losses, any lost profits, lost data, inability to use the Platform, downtime, loss of business reputation, costs of replacing Services, or downtime of the User, the User’s affiliates, and any other persons arising out of or in connection with the performance of this User Agreement or relating thereto, even if the User, the User’s affiliate, or any other person had previously been advised of the possibility of such losses, etc.
    9. Nothing in this User Agreement shall be construed as excluding or limiting the liability of either party for:
      • fraud or willful misrepresentation;
      • any other liability that cannot be excluded or limited by law.
    10. The Platform may contain links to third-party websites and direct Users to other websites. Such websites are not under the control of Gocommex; moreover, the inclusion of any link does not imply endorsement by Gocommex. Gocommex makes no warranties or representations and accepts no liability regarding the accuracy, content, terms of use, privacy policies, legality, reliability, perceived standards, currency, ethics, or any other aspect of such websites. External websites have separate and independent terms of use and policies. We encourage Users to review the rules, policies, and terms of each website they visit. The User should take precautions to ensure that anything they use does not contain viruses, worms, trojans, or other harmful components.
    11. By executing a Transaction, the User accepts and assumes all risks associated with Transactions. Users have no right to make claims against Gocommex regarding the cancellation of Transactions. Unless otherwise provided herein for specific cases, Gocommex does not accept or process any requests for refunds or cancellations from any party.
  19. Reimbursement
    1. The User agrees to defend, indemnify, and hold harmless Gocommex, its affiliates and respective employees, officers, directors, and shareholders from any and all losses and damages resulting from injury, death, or other harm arising out of the negligence or improper actions of the User or any person for whom the User is legally responsible.
    2. The User agrees to defend, indemnify, and hold harmless Gocommex from any losses, damages, expenses, claims, litigation, fines, including legal fees, that Gocommex may incur that are a direct or indirect result of:
      • unauthorized use by the User of the Website/Services/Platform or the User’s use of the Website/Services/Platform;
      • the User’s failure to fully and timely perform any of their obligations under this User Agreement, including failure in connection with any Transaction or Order;
      • any representations or warranties of the User made under this User Agreement that are or prove to be untrue;
      • the User’s breach of any Law or regulation or of any third party rights;
      • use of the Platform or the User’s Account by any other person (other than an authorized representative of a legal entity) using the User’s password or any other User credentials, whether or not such use was with the User’s knowledge or consent.
  20. Applicable Law and Dispute Resolution
    1. This User Agreement is governed by and construed in accordance with the laws of Cyprus.
    2. In the event of any dispute arising under this User Agreement, the Parties shall use their best efforts to resolve it through negotiation.
    3. If the Parties fail to reach an agreement through negotiation, any dispute arising out of or in connection with this User Agreement shall be finally settled in accordance with the Rules of the Cyprus Arbitration Centre. The place of arbitration shall be Cyprus, and the language of arbitration shall be English. The decision shall be final and binding on both parties and may be enforced in any court of competent jurisdiction; if necessary, an application may be made to the appropriate court for enforcement.
    4. The Parties agree that all arbitration-related information, including but not limited to the substance of any arbitration award, shall be kept confidential and not disclosed to any third party without the Parties’ written consent, unless otherwise required by law.
  21. Privacy and Disclosure
    1. The User agrees not to disclose any Confidential Information concerning Gocommex or its affiliates received in connection with this User Agreement or any investigation conducted under this User Agreement, and, where applicable, the User will ensure that its officers, employees, and advisors to whom such information is disclosed comply with this obligation. The obligations in this section shall not apply to Confidential Information that:
      • was rightfully owned by the User prior to entering into this User Agreement;
      • was voluntarily disclosed to the User by third parties who are not under any confidentiality obligation with respect to such information;
      • was voluntarily made public Gocommex;
      • is already known to the public.
    2. Gocommex will not disseminate or otherwise transmit information about Users and/or prospective users of the Website and/or Platform, except to its Representatives or relevant employees (in accordance with applicable data protection laws and regulations) in the ordinary course of Gocommex’s business, and for the purpose of fulfilling banking or credit obligations Gocommex.
    3. Gocommex may also disclose the User’s Personal Data to law enforcement, data protection authorities, public officials, or government agencies if:
      • it is required by law;
      • it is requested by government bodies in connection with judicial proceedings, under a court order or other legal process;
      • Gocommex it considers such disclosure necessary to prevent loss or financial harm;
      • disclosure is necessary to report suspected unlawful activity;
      • disclosure is necessary to investigate breaches of this User Agreement or any applicable law;
    4. The Privacy Policy prevails over this section of the User Agreement.
  22. Notices
    1. Except as expressly provided in this User Agreement or by applicable law, all notices, messages, and documents relating to the performance of the Parties’ obligations under this User Agreement shall be sent and deemed received if sent by email from one Party’s official address to the other Party’s official address. Official addresses:
      • for the User: the email address or mailing address specified in the User’s Account;
      • for Gocommex: the applicable email address listed on the Website, or the mailing address of the company operating the Website as stated on the Website;
    2. If under the foregoing provision any notice, request, or other communication to Gocommex is delivered or sent after 17:00 (UTC) and/or not on a Business Day, such notice, request, or other communication shall be deemed delivered or received at 9:00 (UTC) on the next Business Day.
    3. Gocommex may provide the User through the Platform with information, notices, and confirmations regarding Orders, Transactions, Services, the Platform, and their use. Such information, notices, and confirmations shall be deemed received by the User as soon as they become available to the User through the Platform.
  23. Entire Agreement, Amendments, and Severability
    1. This User Agreement and any other documents referred to herein constitute the entire agreement between the Parties and supersede all prior understandings, negotiated terms, or agreements between them regarding the subject matter of this User Agreement. Each Party acknowledges that in entering into this User Agreement, it has not relied on any representations, warranties, or assurances (“representations”) of any person (whether or not a Party to this Agreement) except as expressly set forth in this User Agreement or the documents referred to herein.
    2. Gocommex reserves the right to unilaterally amend the terms of this User Agreement, the Privacy Policy, the AML/CFT Policies and Procedures, as well as Fees and Limits. Such amendments shall take effect three (3) days after the updated version of the respective documents is posted on the Website.
    3. On each subsequent visit to the Website before using the Account, the User must review the new versions of the aforementioned documents. Continued use of the Website and/or Platform through the User’s Account shall constitute acceptance by the User of the terms of the updated versions of those documents.
    4. If the User does not agree with the terms of the updated versions of the aforementioned documents, the User must cease using the Website and Platform, including by closing all pending Transactions with Gocommex.
    5. If any provision of this User Agreement is or becomes (whether by a decision or otherwise) invalid, unlawful, or incapable of being enforced in any respect under applicable law, the validity, legality, and enforceability of the remaining provisions of this document shall not in any way be affected or impaired.
    6. If any court or government authority determines that any provision of this User Agreement (or part of any provision) is invalid, unlawful, or unenforceable, that provision or part thereof shall be deemed severed to the extent necessary, and shall not affect the validity, legality, or enforceability of the remaining provisions of this User Agreement.
  24. Change of Control and Assignment
    1. If Gocommex undergoes a change in structure as a result of a merger or acquisition by a third party, or if the assets and/or business of Gocommex (in whole or in part) are acquired by a third party (in any of these circumstances), Gocommex reserves the right to transfer information received from the User, including the User’s Personal Data and other information, as part of such acquisition, merger, sale, transfer, or other change of control.
    2. The User shall not assign or delegate any rights or obligations under this User Agreement in any manner without the prior written consent of Gocommex, and any attempted assignment in violation of this clause shall be null and void. Gocommex may assign or delegate its rights and obligations under this User Agreement (in whole or in part) to another party in connection with a transfer of all or part of Gocommex’s assets or business to an affiliate of Gocommex or any third party upon at least five Business Days’ prior notice. By entering into this User Agreement, the User unconditionally consents to such assignment and/or delegation, including the transfer of the User’s Personal Data and other related information, and the transfer of any Funds held in the User’s Account by Gocommex as part of such assignment.
  25. Data Recording
    1. The User acknowledges and agrees that any telephone calls and other communications between the User and Gocommex, including Gocommex’s technical support, may, at Gocommex’s discretion, be recorded with or without an automated voice notification device. Furthermore, the User unconditionally agrees and permits Gocommex to use such recordings and any transcripts thereof as evidence in any dispute, litigation, or matter arising out of or in connection with this User Agreement, the Services, any Order, or Transaction.
  26. Delisting Policy
    1. Gocommex reserves the right to delist any coin/token from the Platform for any reason specified in the coin/token listing agreement. Upon making such a decision, Gocommex must send a delisting notice to the coin/token issuer (or team/legal entity managing the relevant project, or project owners, or the party that initiated the listing) at least fourteen (14) days prior to the start of the delisting procedure.
    2. Gocommex makes a delisting decision for a coin/token based on the following criteria:
      • the coin/token is no longer supported by the team, issuer, community, etc.;
      • the blockchain or related technology has been compromised or malfunctioning or has serious technical or security issues (including if known from public sources);
      • due to the implementation of new regulatory standards and other compliance issues;
      • the coin/token faces significant legal issues related to compliance with applicable laws and regulations;
      • breach of Gocommex’s User Agreement or the applicable listing agreement;
      • in cases provided for by the relevant listing agreement;
      • multiple complaints (or reports of suspicious activity) concerning the coin/token from Users;
      • if necessary to prevent and/or stop fraud, manipulation, security breaches, or other illegal activities, hacking attacks;
    3. The delisting procedure begins with disabling Deposits and trading of the coin/token, specifying a withdrawal period for the coins/tokens, and sending a Delisting Notice to Users holding such coins/tokens in their Account balances.
    4. Gocommex will send Delisting Notices to Users who hold such coins/tokens in their Account balances via email and/or social media messages. Users bear sole responsibility for regularly checking for updates on the delisting of coins/tokens.
    5. Gocommex provides Users with a withdrawal period, which must be specified in the Delisting Notice, to withdraw coins/tokens from their Gocommex Accounts to external wallets. The period specified in the Delisting Notice must be 30 calendar days from the date such Notice is sent. After this period expires, Users will no longer see the balance of coins/tokens undergoing the Delisting procedure in their Account Gocommex.
    6. If the User does not withdraw the specified coins/tokens within the period set forth in the Delisting Notice, Gocommex grants an additional 120 calendar days (the “Penalty Period”) to withdraw coins/tokens from the User’s Gocommex Account, with an applicable penalty that will be automatically charged Gocommex.
    7. On the last day of the period specified in the Delisting Notice, Gocommex shall send a Final Delisting Notice via email to Users who still hold the coin/token undergoing the delisting procedure. The Final Delisting Notice shall include the quantity of such coins/tokens in the User’s Gocommex Account balance and the penalty that will be automatically charged if the User does not withdraw those coins/tokens before the start of the Penalty Period.
    8. If the quantity of the coin/token is below the minimum withdrawal limit set by Gocommex, Users will not be eligible for the Penalty Period. Such coins/tokens below the minimum balance cannot be withdrawn. Gocommex will use reasonable efforts to reduce the minimum withdrawal limit and/or withdrawal fees during the delisting procedure.
    9. To withdraw during the Penalty Period, the User must contact Gocommex Support at support@gocommex.com, via online chat, or by creating a Ticket in the User’s Gocommex Account, and follow the instructions provided.
    10. During the Penalty Period, Gocommex will apply a penalty equal to 25% of the coin/token amount held by the User on the first day of the Penalty Period. Gocommex will charge this penalty once every 30 calendar days from the start of the Penalty Period.
    11. Once every 30 calendar days during the Penalty Period, Gocommex will send a penalty notice that will be automatically charged. Gocommex will continue sending these notices until the end of the Penalty Period or until the User’s coin/token balance undergoing the delisting procedure falls below the minimum withdrawal limit or zero.
    12. Gocommex reserves the right to freely remove the coin/token from the Platform after the withdrawal period specified in the Delisting Notice for Users and the conclusion of the Penalty Period (if provided). In such event, technical support for the coin/token (and the technical ability to hold coins/tokens in the Platform wallet) will cease, and all User balances in the removed coins/tokens will be annulled without compensation.
    13. If Gocommex, due to technical or other changes or arising technical issues in the relevant blockchains (serious technical issues or upgrades), cannot guarantee withdrawal of the respective Digital Assets (associated with such blockchain) within 14 days, Gocommex reserves the right to shorten this period. In that case, Gocommex will send at least three (3) warnings to Users via email and/or official social media channels.
  27. Final Provisions
    1. This User Agreement remains in effect until terminated by either Party. The User may terminate this User Agreement at any time (after fulfilling any conditions set forth herein) by ceasing to use the Services (Platform) and deleting all copies of any software components from all of their devices and equipment.
    2. Except as otherwise expressly provided herein, Gocommex may unilaterally terminate this User Agreement at its discretion, provided it gives at least ten (10) days’ prior notice to the User.

*This User Agreement is drafted in English, and the English version is the original. The Russian translation is provided for convenience only. In case of any discrepancies between language versions, the English text shall prevail; please refer to the English version of this User Agreement.*

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